Refund policy

• Due to the nature of our items we do not accept returns or exchanges for change of mind, and all sales are final once they are received. If there is a fault with your order please contact us within 24 hours of receiving your parcel. You can do this by sending an email to info@theskycraft.co.nz.
• Unfortunately, due to the nature of our items often being delicate or fragile, they can sometimes be damaged in the mail. If this happens, please contact us within 24 hours of receiving your order, by contacting us at info@theskycraft.co.nz.
• Several types of goods are exempt from being returned. Items that have been personalised, customised or modified from the original design.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.