FAQs

How do I hang my art?

For lighter wall arts, we recommend using pins, nails or Blu Tack (which can be found in Bunnings, Mitre 10 or the Warehouse). Heavy duty hanging screws can be used for heavy multi layered wall arts. Hanging hooks are already assembled on the multi layered arts but you can display it on stand as per your preference if you do not wish to hang the art.

How do I clean my products?

You can dust the products using feather duster on it. For finger prints on acrylic material, you can wipe it using anti-static spray and a microfibre cloth. Please be gentle as the the products are quiet fragile.

Why is my art having some imperfections?

There is no guarantee for perfect finishing as the products are handled manually. The paint work and gluing is done by hand manually. You may notice minor grains or imperfections in the wood and coloring but its rarely noticable. Wooden art work will have burn marks on the back due to the nature of laser cutting technique. Items may have a strong wooden/paint smell once opened but this smell will fade within few days.

I've changed my mind, can I get a refund?

Unfortunately if you change your mind, we cannot offer a refund. Our photos and descriptions are quiet clear to ensure you know exactly what you are ordering. We recommend emailing us, calling us or texting us if you have any questions regarding the product.

My parcel or artwork is damaged?

We mark all our products as fragile before shipping but postage handling can be rough. Please get in touch with us as soon as possible.

IF YOUR ITEM IS BROKEN PLEASE TAKE PHOTOGRAPHS AND RETAIN ALL PACKAGING - we can not file a broken item report without this. We will need - 

  • Photos of the damaged Items
  • Photos of the packaged material 
  • Photos of the Inner packaging
  • Photos of the Outer packaging
  • Photos of all barcode labels on the parcel

If you are unhappy with your order or something has gone wrong please email us, we will do everything we can to sort any issues.

Do you take bulk orders?

Yes, we do! Please email us at info@theskycraft.co.nz, submit our contact us form or call us to discuss pricing and let us know what you're after!

Do you take custom orders?

Yes, we do. Please email us what you are after and we will see what we can do. It is important to give us as much information as possible like providing photos for reference in your email to save us time. Please be advised that we are busy from October to end of December and hence we may not be able to work on custom orders.

How much does shipping cost?

We do not have fixed shipping rates, you will be able to find the rates by adding your address on the order.

What is the shipping timeframe?

We try to ship the order out as soon as possible. We make everything from scratch from cutting to painting and gluing to packaging and have many orders in the queue, so please allow one to two weeks time for your order to be made and shipped.

We ship the orders everyday between Monday-Friday. Couriers do not collect our parcels on weekends or public holidays. If your order takes longer we apologise for any delays. Once your parcel has been shipped, you will receive an email notification with a tracking number. All the orders are sent by tracked courier and will arrive 1-2 days after dispatch, provided there are no shipping delays.

If you need something by a certain deadline, we can definitely help, but please check with us before placing your order. If you need your order on a certain date and have only left a note on your order, please email us or message us, we may not be able to see your note!

Do you ship internationally?

We ship across New Zealand only. We do not ship internationally at this stage. But we have some customers who take our products overseas with them while travelling and had no issues.