Shipping Policy
Shipping Policy
At The Sky Craft, we create handcrafted 3D wall art inspired by Aotearoa New Zealand. Each order is carefully prepared and packaged before dispatch to help ensure your artwork arrives in good condition.
Shipping within New Zealand
We currently deliver to New Zealand addresses covered by our available shipping services. We do not currently offer international shipping.
Shipping Costs
Shipping costs are calculated based on the product's weight, parcel dimensions, delivery address and applicable courier rates.
The shipping charge applicable to your order will be displayed at checkout before you complete your purchase. The amount may vary depending on the size and weight of the artwork, the destination and the delivery service available.
Additional rural delivery charges may apply to rural addresses. Any applicable surcharge will be included in the shipping charge presented at checkout.
Please ensure your delivery address is entered correctly so that the appropriate shipping rate can be calculated.
Order Processing and Production
Our products may require production, painting and assembly before dispatch. Please allow approximately 1–2 weeks for production and dispatch, subject to product availability, order volume and any customisation requirements.
Production and handling time is separate from courier transit time.
Delivery Timeframes
Courier delivery times begin after your order has been dispatched. Delivery estimates depend on your destination, courier service and whether your address is urban or rural.
Rural and remote deliveries may take longer than standard urban deliveries. Public holidays, severe weather, courier delays and other circumstances outside our control may also affect delivery.
Any delivery estimates provided are indicative and are not guaranteed unless expressly stated otherwise.
Order Tracking
Where courier tracking is available, tracking details will be provided after dispatch so you can monitor your delivery.
Incorrect Addresses, Delays or Damaged Parcels
Please check your delivery details carefully before submitting your order. If your parcel is delayed, appears to be missing or arrives damaged, contact us with your order number and relevant details so we can investigate.
Your rights under applicable New Zealand consumer law remain unaffected.
Contact Us
If you have questions about shipping costs, rural delivery or the expected arrival of your order, please contact The Sky Craft through our Contact Us page.